Rates FAQs

Got a question about rates?  Find the answer here.

 

We have compiled a list of frequently asked questions we receive on rates.  Just click on a question and you will get an answer!

 

If there is anything we have missed, please email us at rates@qldc.govt.nz and we will include it.

 

There are a number of methods for paying your rates. They include:
  • cash (please do not post cash).
  • cheque.
  • direct debit (this is Council's preferred method).
  • internet banking.
  • telebanking.
  • american express direct debit.
  • credit card.
>> Read more about payment options
Late arrival of a rates invoice due to the wrong postal address, or delays in the mail service is not the Council's responsibility. The Council places reminder advertisements in the local papers but as a property owner, you should be aware that rates are paid quarterly. If you notice that your invoice has not arrived, please phone the Council to ensure the correct postal address is on file and to find out what rates are outstanding.
The Council may not have received the Notice of Change of Ownership . Please contact your solicitor in the first instance.

Rates rebates are a subsidy to assist low income earners with the cost of their rates. If your combined income is less than $20,000 then you are eligible to apply. Please note that you may still receive a rebate if your income is over $20,000.

>> read more about the rates rebate scheme

Yes. You will be changed to either a mixed-use or accommodation category. A mixed-use category applies if the property is used partly (but not principally) for accommodation on a short term basis. The accommodation category applies if the property is used principally for accommodation on a short term basis.

>> Read more about how visitor accommodation affects your rates

If the property is rented on a residential lease or for accommodation purposes for a single period of up to 28 days per year, then it will not affect your rates. If you are renting your property on a nightly, weekly or monthly basis for accommodation purposes then it will affect your rates.

>> Read more about how visitor accommodation affects your rates

No. The Council must receive a Notice of Change of Ownership from a solicitor before any changes can be made to the title.
Yes. Please advise us in writing when you change your postal address and we will update our records.
Bank/Branch: BNZ Queenstown
Account no: 02 0948 0002000 000
Name: QLDC
Swift Code: BKNZNZ22
Instalment dates for 2013/14 are:
Instalment 1: 27 September 2013
Instalment 2: 22 November 2013
Instalment 3: 21 February 2014
Instalment 4: 23 May 2014
The rates paid to ORC go towards funding their activities. This includes water resources and quality, air quality, climate monitoring, animal and pest plant control, hazard and emergency management, biodiversity, resource consents and compliance, land sustainability, transport planning and coastal and harbour management.
Please put your concerns in writing to the Rating Administrator, QLDC, Private Bag 50072, Queenstown 9348 or email rates@qldc.govt.nz
Please put your concerns in writing to the Rating Administrator, QLDC, Private Bag 50072, Queenstown 9348 or email rates@qldc.govt.nz
  • Bank Drafts - Council accepts bank drafts drawn on a New Zealand Bank.
  • Credit Card - You can now pay rates online using your Visa or Mastercard.

>>visit the online rates payment portal

Note: Some banks may remit money to its agent in New Zealand meaning they will charge a fee to process your transaction. An option to avoid this is to use an International Cheque.

Your solicitor should work out the rates owing and negotiate for payment with the purchasers solicitor.
Please send your request to the Rating Administrator, QLDC, Private Bag 50072, Queenstown 9348 or email rates@qldc.govt.nz
Valuations are undertaken every three years on behalf of the council by Quotable Value NZ Ltd. When valuations are released, you are given the opportunity to dispute it directly with Quotable Value NZ Ltd before they are finalised and used for setting the rates.
Rates must be paid by property owners to help ensure that the district is run effectively and to help provide services and facilities for use by the community.
Instalment 1: 1 July - 30 September
Instalment 2: 1 October - 31 December
Instalment 3: 1 January - 31 March
Instalment 4: 1 April - 30 June

Rates on individual properties will vary according to a number of factors. These factors include location, services received, valuation and the primary use of the property.

>> Read more in the 2012-22 Council Community Plan

Yes, you are entitled to put your property under a Trust. We are unable to record the owner details as a Trust. Ownership of a property will be recorded under the Trustees names. Council's records must reflect those that are registered with LINZ.
Please put your application in writing to the Rating Administrator, QLDC, Private Bag 50072, Queenstown 9348 or email rates@qldc.govt.nz
The rates are set every year based on the budget requirements of the Council's annual plan or Council community plan. This may mean that rates increase to fund services and activities required by the community. Rates don't go up automatically every year, in fact they may decrease or remain the same.
This means there are two rateable units on the property.
The revenue from the tourism promotion rate is used to help fund the activities of Lake Wanaka Tourism, Destination Queenstown and the Arrowtown Promotion Association. Only Wanaka property owners will pay a tourism promotion rate towards Lake Wanaka Tourism and Wakatipu / Arrowtown property owners towards Destination Queenstown and the Arrowtown Promotion Association.
If you are having problems affording your rates payments, you may be eligible for a rates rebate. Rates rebates are explained in more detail above. If you are not eligible for a rates rebate, please contact our rating administrator to discuss options for payment. Phone 03 441 0499 or email rates@qldc.govt.nz
Any payments received after 5pm on the following dates will receive a 10% penalty.
Instalment 1: 27 September 2013
Instalment 2: 22 November 2013
Instalment 3: 21 February 2014
Instalment 4: 23 May 2014
Rates are posted on the following dates:
Instalment 1 - 23 August 2013
Instalment 2 - 18 October 2013
Instalment 3 - 17 January 2014
Instalment 4 - 18 April 2014
Yes. You can choose to have your rates invoice emailed to you. Please email rates@qldc.govt.nz if you would like to take up this environmentally friendly option. Please note that if you choose to have your rates notice emailed, it will not be posted as well.

Yes. Rates invoices are posted out five weeks prior to due dates, or the Council is now offering ratepayers the chance to get a text reminder that rates are due.

Please note: The text won’t replace your email or posted rates notice, but it will give you a friendly reminder that your rates are due on the Friday.

If you are keen to take up this offer, just send an email to rates@qldc.govt.nz and include your name, valuation number and cell phone number.