Rates FAQs

Got a question about rates? Find the answer here.

We have compiled a list of frequently asked questions we receive on rates. Just click on a question and you will get an answer! If there is anything we have missed, please email us at rates@qldc.govt.nz and we will include it.

 

  1. What payment methods are available to me?
  2. I did not receive my rates invoice and now I have a penalty. This isn't fair, what can I do?
  3. I have sold my property and I am still receiving rates invoices. Why?
  4. Am I eligible for a rates rebate?
  5. I am renting my property out on a short term basis, will this affect my rates?
  6. Can I remove someone's name from the title as they no longer own the property?
  7. Can you please change my address?
  8. What is the Council's bank account number?
  9. I am being charged for things that I shouldn't be charged for. How do I get this corrected?
  10. How can I pay my rates from overseas?
  11. I have just sold my property. Who is responsible for working out the rates owed at the date of sale?
  12. How do I cancel my direct debit for rates?
  13. Who says how much my property is worth? If I don't agree how do I get it revaluated?
  14. Why do I have to pay rates?
  15. What months does each instalment cover?
  16. Why are my rating factors in Arrowtown different to my friend's who own property in Fernhill?
  17. Can I put my property under a trust?
  18. How do I apply to waive a penalty on my rates account?
  19. Why do rates go up every year?
  20. I am being charged a quantity of 2 on all service charges, what is the reason for this?
  21. I am being charged a 'Tourism Promotion Rate'. Where does this money go?
  22. Can my rates invoice be emailed to me?
  23. Will I get a reminder that my rates are due?

Rates

1. What payment methods are available to me?

There are a number of methods for paying your rates. They include:

  • online
  • cash (please do not post cash)
  • cheque
  • direct debit (this is Council's preferred method)
  • internet banking
  • telebanking
  • credit card

Read more about payment options

2. I did not receive my rates invoice and now I have a penalty. This isn't fair, what can I do?

Late arrival of a rates invoice due to the wrong postal address, or delays in the mail service is not the Council's responsibility. The Council places reminder advertisements in the local papers but as a property owner, you should be aware that rates are paid quarterly. If you notice that your invoice has not arrived, please phone the Council to ensure the correct postal address is on file and to find out what rates are outstanding.

3. I have sold my property and I am still receiving rates invoices. Why?

The Council may not have received the Notice of Change of Ownership. Please contact your solicitor in the first instance.

4. Am I eligible for a rates rebate?

Rates rebates are a subsidy to assist low income earners with the cost of their rates. If your combined income is less than $24,250 then you are eligible to apply. Please note that you may still receive a rebate if your income is over $24,250.

5. I am renting my property out on a short term basis, will this affect my rates?

If the property is rented on a residential lease or for accommodation purposes for a single period of up to 28 days per year, then it will not affect your rates. If you are renting your property on a nightly, weekly or monthly basis for accommodation purposes then it will affect your rates.

6. Can I remove someone's name from the title as they no longer own the property?

No. The Council must receive a Notice of Change of Ownership from a solicitor before any changes can be made to the title.

7. Can you please change my address?

Yes. Please advise us in writing when you change your postal address and we will update our records.

8. What is the Council's bank account number?

Bank/Branch: BNZ
Queenstown Account no: 02 0948 0002000 000
Name: QLDC
Swift Code: BKNZNZ22

9. I am being charged for things that I shouldn't be charged for. How do I get this corrected?

Please put your concerns in writing to the Rating Administrator, QLDC, Private Bag 50072, Queenstown 9348 or email rates@qldc.govt.nz.

10. How can I pay my rates from overseas?

  • Bank Drafts - Council accepts bank drafts drawn on a New Zealand Bank.
  • Credit Card - You can now pay rates online using your Visa or Mastercard.

Pay rates online (External site)

Note: Some banks may remit money to its agent in New Zealand meaning they will charge a fee to process your transaction. An option to avoid this is to use an International Cheque.

11. I have just sold my property. Who is responsible for working out the rates owed at the date of sale?

Your solicitor should work out the rates owing and negotiate for payment with the purchasers solicitor.

12. How do I cancel my direct debit for rates?

Please send your request to the Rating Administrator, QLDC, Private Bag 50072, Queenstown 9348 or email rates@qldc.govt.nz.

13. Who says how much my property is worth? If I don't agree how do I get it revaluated?

Valuations are undertaken every three years on behalf of the council by Quotable Value NZ Ltd. When valuations are released, you are given the opportunity to dispute it directly with Quotable Value NZ Ltd before they are finalised and used for setting the rates.

14. Why do I have to pay rates?

Rates must be paid by property owners to help ensure that the district is run effectively and to help provide services and facilities for use by the community.

15. What months does each instalment cover?

Instalment 1: 1 July - 30 September
Instalment 2: 1 October - 31 December
Instalment 3: 1 January - 31 March
Instalment 4: 1 April - 30 June

16. Why are my rating factors in Arrowtown different to my friend's who own property in Fernhill?

Rates on individual properties will vary according to a number of factors. These factors include location, services received, valuation and the primary use of the property.

17. Can I put my property under a trust?

Yes, you are entitled to put your property under a Trust. We are unable to record the owner details as a Trust. Ownership of a property will be recorded under the Trustees names. Council's records must reflect those that are registered with LINZ.

18. How do I apply to waive a penalty on my rates account?

Please put your application in writing to the Rating Administrator, QLDC, Private Bag 50072, Queenstown 9348 or email rates@qldc.govt.nz.

19. Why do rates go up every year?

The rates are set every year based on the budget requirements of the Council's annual plan or Council community plan. This may mean that rates increase to fund services and activities required by the community. Rates don't go up automatically every year, in fact they may decrease or remain the same.

20. I am being charged a quantity of 2 on all service charges, what is the reason for this?

This means there are two rateable units on the property.

21. I am being charged a 'Tourism Promotion Rate'. Where does this money go?

The revenue from the tourism promotion rate is used to help fund the activities of Lake Wanaka Tourism, Destination Queenstown and the Arrowtown Promotion Association. Only Wanaka property owners will pay a tourism promotion rate towards Lake Wanaka Tourism and Wakatipu / Arrowtown property owners towards Destination Queenstown and the Arrowtown Promotion Association.

22. Can my rates invoice be emailed to me?

Yes. You can choose to have your rates invoice emailed to you. Please email rates@qldc.govt.nz if you would like to take up this environmentally friendly option. Please note that if you choose to have your rates notice emailed, it will not be posted as well.

23. Will I get a reminder that my rates are due?

Yes. Rates invoices are posted out five weeks prior to due dates, or the Council is now offering ratepayers the chance to get a text reminder that rates are due.

Please note: The text won’t replace your email or posted rates notice, but it will give you a friendly reminder that your rates are due on the Friday.

If you are keen to take up this offer, just send an email to rates@qldc.govt.nz and include your name, valuation number and cell phone number.