Council offices, libraries and recreation facilities will close on Monday 26 September as part of the government's recent announcement to mark the passing of Her Majesty Queen Elizabeth II with a State Memorial Service and one-off public holiday. If you need to report an urgent issue, visit our Contact Us / Fix It page.

COVID-19: QLDC Response and Advice

While most COVID-19 rules have ended in Aotearoa New Zealand, we still recommend you follow all health advice to help keep yourself and others safe from illness. 

Government advice Health and wellbeing COVID-19 welfare support Business support

Government advice

Most COVID-19 rules have ended in New Zealand.  You must still wear a face mask in healthcare facilities and if you contract the virus, you must still isolate for 7 days. For full details of the changes that are in place from 13 September, visit the Unite against COVID-19 website. 


Health and wellbeing

While COVID-19 case numbers are falling across the country, it’s still important to have a plan for how you will manage if you contract the virus and need to self-isolate.

Use this simple template to help you get started: click here.

The Unite against COVID-19 website has other information and advice if you test positive for COVID-19 or need to self-isolate:  https://covid19.govt.nz/isolation-and-care/

It’s perfectly normal to feel anxious or worried during this time. Our advice is to look after yourselves and your neighbours.   

If you're feeling down or anxious, need some help or just someone to talk to, please freecall or text 1737 on your landline or mobile to speak with a trained counsellor, 24 hours a day, 7 days a week.

If you know someone who may benefit from using this service, please share it with them. https://1737.org.nz/ 

We have also pulled together a wide range of wellbeing resources that might be helpful. Click here to learn more.

If you have tested positive for COVID-19 and you need urgent medical help or cannot breathe properly, call emergency services and tell them you have COVID-19 when you ring. Call free any time on 111.


COVID-19 welfare support

When you’re told you need to isolate, you’ll be asked if you need any support or help.

Most people should be able to look after themselves or get help from family and friends. However, some people may need things like food and groceries.

If you are isolating and need support, you can call the COVID Welfare Phone Line on 0800 512 337. It’s open seven days a week between 8.00am and 8.00pm.  You can also apply for support by completing an online form: https://www.workandincome.govt.nz/covid-19/help-while-self-isolating.html

When you call this line the person on the other end will ask what help and support you need.  The information you provide will help them connect you with the most appropriate community group, agency or marae based service.   

Migrant Support

There is help available for anyone who needs extra support to self-isolate, regardless of residency status.

If you need financial support, and don’t meet the usual criteria for payments from Ministry of Social Development (MSD), you will be referred to a local Community Connector or another provider in the area so you can get the extra support you need.

If you are in this situation, please can call the COVID Welfare Phone Line on 0800 512 337. It’s open seven days a week between 8.00am and 8.00pm.  You can also apply for support by completing an online form: https://www.workandincome.govt.nz/covid-19/help-while-self-isolating.html

COVID-19 information and advice is also available in different languages: https://covid19.govt.nz/languages-and-resources/translations/


Business support and advice

For business support and advice, please click here.

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