Council Services

There are a number of Council service changes to be aware of in response to COVID-19.

Alert level 2 - Council services Food Safety under Alert Level Two

Alert level 2 – what this means for QLDC services

Should you need to engage in person, QLDC’s Gorge Road (Queenstown) and Ardmore Street (Wānaka) offices will be open with distancing restrictions in place. Perspex barriers will be installed, and only cashless forms of payment will be accepted. However, where possible people are encouraged to visit the QLDC website as a first port of call as many transactions can be completed, and information found, on the site. Council phone lines will continue to operate as usual.

Please find further changes to individual QLDC departments below.

    • Kerbside rubbish and recycling collection and processing will operate as normal under Alert Level 2. Please continue to empty and clean all recyclable material and put it in the correct bin.     If you're unsure about what material goes into each bin, please visit https://reminders.saveourstuff.co.nz/s/#inbin

    • There will be no public access to the Wakatipu Recycling Centre during Alert Level 2.

    • The public drop off area at the Wakatipu Recycling Centre is now closed and access will be restricted to commercial customers of the Materials Recovery Facility only.

    • The Salvation Army shop at the Wakatipu Recycling Centre will close at 11.50pm on Wednesday 12 August 2020 until Level 2 is lifted.

    • Council run community green waste sites will not be operating under Alert Level 2. This is because these sites are unmanned and can not be managed safely in accordance with Alert Level 2 restrictions.

    • The Transfer Stations in Queenstown and Wānaka are open with social distancing and contact tracing restrictions in place. Staff will be collecting the name and contact phone number of all visitors to these facilities.

    • It is likely that the Transfer Station will become congested. Please be patient and follow the instructions of the staff. If your trip to the transfer station is not urgent, we recommend delaying it for the time being.

    • Public litter bins will continue to be serviced, with service level requirements being monitored until standard collections are resumed. Please don't dispose of your household waste in these bins.

    • There are strong health and safety measures in place for all workers to follow when collecting and handling all waste. These essential workers will be provided with the appropriate personal protective equipment to ensure their safety. Please do not approach workers while they are engaged in waste handling or collection services.

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    • Our libraries are open. One person per bubble will be allowed in at any one time, and libraries will have a maximum number of people allowed inside at any one time to help maintain physical distancing of two metres

    • All library-based programmes and events are currently cancelled

    • QLDC Sport and Recreation remain open. For the latest updates on these facilities and timetable changes, click here.

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    • Three Waters and Roading Maintenance operations are running but maintaining physical distancing provisions. Preventative maintenance and operational tasks will be undertaken as normal

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    • All consent applications will be processed. Site visits will be undertaken with strict physical distancing adhered to

    • Our Duty Planner service remains available through email to:
      services@qldc.govt.nz
      “Attention Duty Planner”

    • Hearings for notified resource consents that involve a large number of submitters and/or experts, and those that have a high level of community interest, may be postponed until further notice. These and will be reviewed

    A full list of building services available can be found at qldc.govt.nz/services/building-services.

    A full list of resource consent services available can be found at qldc.govt.nz/services/resource-consents 

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    • Public toilets are open with increased cleaning procedures in place

    • Tracks and trails will remain open

    • Most parks facilities such as playgrounds, skate parks, pump tracks and drinking fountains remain open with increased cleaning procedures and safe practice messaging in place. 

    • Normal maintenance procedures continue

    • Cemeteries will be open to funerals and tangi of up to 100 people at indoor venues and 500 at outdoor venues

    • Garden and reserve maintenance operations will continue

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  • If using Public Transport, you should keep your distance from groups of people you don’t know. You should minimise the number of places you stop on the way to your destination.

    Tips for minimising risk while travelling:

    • Try to limit taking public transport, or use at off-peak times.

    • Avoid sitting next to someone you don’t know, or standing.

    • If you’re flying or taking other forms of transport that involve bookings, follow the physical distancing instructions from your transport operators.

    • You must not travel if you are displaying symptoms of COVID-19, awaiting a test, or if you need to self-isolate.

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    • Animal control continues and noise control is available to respond to complaints.

    • Parking enforcement continues to operate

    • Freedom camping enforcement continues to operate

    • For the latest rules around recreational water use by way of motorised vessels, click here.

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    • Roading Maintenance operations will continue as usual but maintaining physical distancing provisions. Preventative maintenance and operational tasks will be undertaken as normal

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Food safety under Alert Level Two

If you're operating a food service or retail business, please consider the following guidance document to assist with Alert Level Two.

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