Council Services

There are a number of Council service changes to be aware of in response to COVID-19.

Alert level 2 - Council services Food Safety under Alert Level 2

Alert level 2 – what this means for QLDC services

Should you need to engage in person, QLDC’s Gorge Road (Queenstown) and Ardmore Street (Wānaka) offices will be open with distancing restrictions in place. However, where possible people are encouraged to visit the QLDC website as a first port of call as many transactions can be completed, and information found, on the site. Council phone lines will continue to operate as usual.

Please find further changes to individual QLDC departments below.

    • Kerbside rubbish and recycling collection and processing will operate as normal under Alert Level 2. Please continue to empty and clean all recyclable material and put it in the correct bin. If you're unsure about what material goes into each bin, please visit https://reminders.saveourstuff.co.nz/s/#inbin

    • There will be no public access to the Wakatipu Recycling Centre during Alert Level 2.  The public drop off area is closed.  Access will be for commercial customers of the MRF only.

    • The Salvation Army shop located at the Wakatipu Recycling Centre will remain closed until we return to Alert Level 1. 

    • Council run community green waste sites will not be operating under Alert Level Two due to an inability to manage these sites in accordance with the guidelines as these sites are unmanned

    • The Transfer Stations, while still open under Alert Level Two, will have social distancing and contact tracing restrictions in place.  We ask that users of these facilities be patient and follow the instructions of staff onsite at all times.  For the next three days to enable contract tracing staff will be collecting the name and contact phone number of all users of the facilities.  We will reassess the need for reinstating the online booking system should Alert Level Two extend for a longer period of time. With restrictions in place under Alert Level Two these facilities are likely to become congested.  Please avoid using these facilities during this time if at all possible

    • For more information and the latest updates, head to our Rubbish & Recycling section.

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  • Sport and Recreation

    QLDC Sport and Recreation remain open. For the latest updates on these facilities and timetable changes, click here.

    Key changes:

    • We can't accept cash at QLDC Sport & Recreation venues (pools, gym etc) while we're at Alert Level; Eftpos and credit card payments welcome,

    • Limited numbers in gym and pool across all facilities. 

    Libraries

    Our libraries are open. One person per bubble will be allowed in at any one time, and libraries will have a maximum number of people allowed inside at any one time to help maintain physical distancing of 2m.

    All library-based programmes and events are currently cancelled.

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    • Three Waters and Roading Maintenance operations are running but maintaining physical distancing provisions. Preventative maintenance and operational tasks will be undertaken as normal

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    • All consent applications will be processed. Site visits will be undertaken with strict physical distancing adhered to

    • Our Duty Planner service remains available through email to:
      services@qldc.govt.nz
      “Attention Duty Planner”

    • Hearings for notified resource consents that involve a large number of submitters and/or experts, and those that have a high level of community interest, may be postponed until further notice. These and will be reviewed

    A full list of building services available can be found at qldc.govt.nz/services/building-services.

    A full list of resource consent services available can be found at qldc.govt.nz/services/resource-consents 

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    • Public toilets are open with increased cleaning procedures in place

    • Tracks and trails will remain open

    • Most parks facilities such as playgrounds, skate parks, pump tracks and drinking fountains remain open with increased cleaning procedures and safe practice messaging in place. 

    • Normal maintenance procedures continue

    • Cemeteries will be open to funerals and tangi of up to 100 people at indoor venues and 500 at outdoor venues

    • Garden and reserve maintenance operations will continue

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  • If using Public Transport, you should keep your distance from groups of people you don’t know. You should minimise the number of places you stop on the way to your destination.

    Face masks are mandatory on public transport and all flights. 

    Tips for minimising risk while travelling:

    • Try to limit taking public transport, or use at off-peak times.

    • Avoid sitting next to someone you don’t know, or standing.

    • If you’re flying or taking other forms of transport that involve bookings, follow the physical distancing instructions from your transport operators.

    • You must not travel if you are displaying symptoms of COVID-19, awaiting a test, or if you need to self-isolate.

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    • Animal control continues and noise control is available to respond to complaints.

    • Parking enforcement continues to operate

    • Freedom camping enforcement continues to operate

    • For the latest rules around recreational water use by way of motorised vessels, click here.

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    • Roading Maintenance operations will continue as usual but maintaining physical distancing provisions. Preventative maintenance and operational tasks will be undertaken as normal

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Food safety under Alert Level 2

If you're operating a food service or retail business, please consider the following guidance document to assist with Alert Level 2.

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