COVID-19: QLDC Response and Advice

Here you can find information from QLDC about the response to the outbreak of COVID-19 novel coronavirus, and useful links to advice and support.

Do you need help? Council services Health and wellbeing Useful links

Do you need help?

This situation will be very challenging for many people in our community who are being let go from their jobs and face financial uncertainty. 

We have a number of resources and options available for those who may need support, or assistance with things like accommodation and/or electricity payments.  Click here to find out more.

Council services

For changes to Council services under Alert Level Two, click here.

Health & Wellbeing

Your health and wellbeing is extremely important, and practising good health is critical to maintaining headspace during this time. Remember to eat well, exercise when possible, connect with family and friends over the phone or internet, and drink alcohol in moderation.

Some people may be affected differently to others during lock down. If you’re feeling stressed, anxious, or you’re not coping, please consider using any of the resources below for advice and guidance on maintaining your mental health and wellbeing.


  • Freecall or text 1737, 24 hours a day, 7 days a week, for support from trained counsellors.
  • Visit
  • Or contact your GP.

Key contacts

Mental Health

Mentemia -
Created by Sir John Kirwan, this app provides practical tips and techniques to help you take control of your mental wellbeing. 

Melon -
Self-care and support for New Zealanders during Covid-19.

Just a thought -
Free online support for your mental wellbeing during this difficult time.

Mental Health Foundation -

Depression -
P: 0800 111757 / Free Text 4202

Suicide Crisis Helpline -
P: 0508 828 865

Youth Services:

The Lowdown -
P: 0800 111 757 / Free text 5626

Youthline -
P: 0800 376 633 / Free text 234

At Home:

Family Violence -
P: 0800 456 450

Alcohol Drug Helpline -
P: 0800 787 797 / Free text 8681

Central Lakes Family Services (Queenstown & Wānaka) -
P: 0508 440 255

Sexuality Issues -
P: 0800 688 5463

Our district’s social wellbeing agencies are still providing essential services although their physical buildings are closed:


Happiness House -
P: 03 442 6531

Citizens Advice Bureau -
P: 03 442 6799

Salvation Army -


Community Networks -
P: 03 443 7799

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