COVID-19: QLDC Response and Advice

Here you can find information from QLDC about the response to the outbreak of COVID-19 novel coronavirus, and useful links to advice and support.

Do you need help? Alert level 4 - Council services Useful links Self-isolating Accommodation Transport Food & Services Health & wellbeing Offer your support Social distancing Resources for download

Community Welfare

This situation will be very challenging for many people in our community who are being let go from their jobs and face financial uncertainty. 

First and foremost, we encourage you to look after each other by checking on elderly or vulnerable family, friends and neighbours.

We are also encouraging our business community and landlords to show humanity and compassion and wrap as much support and assistance around affected people as they can.  

How to get the help you need 

Help is available if you or somebody you know is in a vulnerable position and in need of additional assistance.   

There are a number of ways to get the help you need: 

  • Register for help using our online form via the green button below,  or

  • Call 0800 322 4000 (NB If you have already completed an online registration form there is no need to call the 0800 number as well).

If you are on a working visa please have your Visa Client Number ready to provide before you start completing the registration form.

If you need a bit of help  completing the online form, the following agencies will be able to provide assistance over the phone.  Please contact:

Queenstown

  • Queenstown Salvation Army Community Ministries - 03 442 9661

  • Happiness House Community Support Centre - 03 442 6531

  • Citizens Advice Bureau - 03-442 6799

Wanaka

  • Community Networks Wanaka - 03 443 7799

Language assistance 

The Queenstown Salvation Army can also offer language assistance if required:   Spanish,  Portuguese,  Afrikaans,  French,  Fijian Hindi,   Gujarati,  Hindi,  Sinhalese. 

Alert level 4 – what this means for QLDC services

All service centres, sport and recreation facilities, playgrounds and libraries will remain closed until further notice. However, the main Council phone line will still be operating and the priority will be to respond only to urgent issues to ensure the safety of staff and the community. 

The phone lines for Frankton, Queenstown and Wānaka libraries will also be staffed during normal opening hours for specific queries relating to library membership and access to e-library services.

There are a number of service changes to be aware of:

    • Preventative maintenance and typical operational tasks on the network will continue as normal to ensure the network remains in good working order

    • Renewal projects currently underway will be completed to ensure services are reinstated and sites are made safe. No new project work will be started during this period.

    • Contractors are on standby to respond to emergency work, and will remain available to address requests for service focusing on the highest priority matters.

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    • Building and Planning services (such as processing of existing applications or requests for approvals) will continue as much as possible. 

    • Staff will be making use of virtual meeting options (i.e Skype), phone calls, email etc wherever possible.

    • All hearings for the Proposed District Plan are cancelled until further notice.

    • Site visits and inspections are cancelled until further notice.

    • A full list of building services available can be found at qldc.govt.nz/services/building-services.

    • A full list of resource consent services available can be found at qldc.govt.nz/services/resource-consents 

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    • Playgrounds, water fountains and BBQ’s closed
    • Cemetery, Internments and burial services to remain operational with some restrictions in place around attendance

    • The Arborist team is on standby to respond to any emergency work related to public health and safety

    • All mowing, horticulture, sports field services and seasonal renovations are suspended until further notice.

    • The trail network remains open and physical distancing is expected. Please avoid remote locations for safety reasons. 

    • Contractors are on standby to respond to emergency work relating to health and safety and will remain available to address requests for service focusing on the highest priority matters.

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  • The following toilets are open for public use:

    • Athol Street North, Queenstown
    • Cardrona Hall, Cardrona
    • Dinosaur Park, Wānaka
    • Frankton Domain, Frankton
    • Glenorchy Hall, Glenorchy
    • Hopkins Street Recreation Reserve, Luggate
    • Kawarau Road Reserve, Frankton
    • Kingston Layby, Kingston
    • Kingston School House Reserve, Kingston
    • Lake Esplanade Reserve, Hāwea
    • Lake Hayes Showground Reserve, Lake Hayes
    • McMurdo Park, Albert Town
    • Queenstown Gardens, Queenstown
    • Ramshaw Lane, Arrowtown
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  • To support those who work in essential services, for medical reasons or to access the supermarket, public transport will continue to operate in the Wakatipu on a reduced timetable.  Go to https://www.orc.govt.nz/public-transport/queenstown-buses for updates on this service.

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    • Animal control officers will be available to respond to serious incidents only.

    • Alcohol licensing will be processing licence renewals only.

    • Parking officers will not be operating with the exception of responding to urgent complaints about inconsiderate parking.

    • Responsible Camping Ambassadors will continue to educate campers to ensure they are aware of the expectations to lock down and limit movement.

    • Noise complaints can still be reported to the Council by calling 03 441 0499 or 03 443 0024.

    • The Harbourmasters will continue to be on call and respond to emergency matters.

    • All  boat ramps will be closed and the community is encouraged to avoid local waterways.

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    • Cyclic maintenance activities will continue as normal to ensure the safety of our roads

    • Renewals and resealing work sites will be made safe, but no new work of this nature will be started during this period.

    • Street lighting works will be limited to emergency response to maintain public safety only.

    • Street sweeping will not be occurring.

    • Contractors are on standby to respond to emergency work.

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  • While sport and recreation facilities and libraries will be remain closed until further notice, staff are working on ways to keep our community active and connected through online services.   Keep an eye on the Council’s website and Facebook pages (@QLDCinfo, @QLDCSportRec and @QTlakeslibraries) for updates on this.  

    • Basic Les Mills fitness classes will be available online on demand – go to qldc.govt.nz/recreation to take part in the classes

    • Information about existing pre-paid and direct debit memberships of Alpine Health & Fitness, Alpine Aqualand and Wanaka Recreation Centre, along with QLDC Swim School payments and indoor climbing lesson payments, can be found at https://www.qldc.govt.nz/recreation

    • A wide range of free e-Library services are available including e-books and audio books, digital versions of newspapers and magazines, and free streaming of movies and documentaries – for more information visit https://codc-qldc.govt.nz/blog/central-otago-queenstown-lakes-libraries-response-to-covid-19

    • All items currently on issue from our districts’ libraries are not due back until 17 September.

    • Our community services teams are also looking at ideas for those people who are not online, or who prefer not to be, to remain connected to these services. More information on this will be issued soon.

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  • Solid Waste is an essential service 

    • Solid waste collection is an essential service and will continue throughout the COVID-19 response and recovery.  

    • Rubbish and recycling collections will continue as normal, including Assisted Collection Services.

    • Public litter bins will continue to be serviced but at a reduced frequency. Please don't use these to dispose of household rubbish.

    • The landfill and transfer stations are closed to the public but remain open for essential services use only during Alert Level Four.

    • The Wakatipu Recycling Centre (Materials Recovery Facility), including the public drop off and the onsite reuse shop is closed.

    • Community green waste sites are closed.

    • Upcoming inorganics collections will be rescheduled. Further details will be supplied to the relevant community associations in due course.

    • Waste collection workers are providing an essential service and will continue working under Alert Level Four. 

    • Please do not approach workers while they are engaged in waste handling or collection services.

    • There are strong health and safety measures in place for all workers to follow when collecting and handling all waste. These essential workers will be provided with the appropriate personal protective equipment to ensure their safety. 

    Households with COVID-19 infected waste (either confirmed or suspected)  

    • Waste from these households, such as used tissues and wet wipes, should be placed into a separate bag and either sealed or tied up before putting it into the red lidded rubbish bin.

    • Please do not flush wet wipes of any kind down the toilet, this includes products labelled as ‘flushable’ or ‘biodegradable’. These cause blockages in our waste water network.

    Rubbish & Recycling Collections:

    • To ensure our facilities do not become overwhelmed, it is important that you don’t change your behaviour – put your bins out when you normally would and continue to place mixed recycling in the yellow bin, glass in the blue bin, and rubbish in the red bin.

    • Mixed recycling (yellow bin) will temporarily be going to landfill as our Materials Recovery Facility is closed to protect the staff that sort our recycling by hand.

    • Glass will be collected and stored for recycling.  Please take care to put only clean glass bottles and jars in the blue bin to avoid contamination. 

    • While it might be tempting to hang onto recycling for future processing, we ask that you don’t as this will overwhelm our Materials Recovery Facility when it opens again.

    • Your rubbish must all fit in your wheelie bin, with lids closed flat. Please make sure you don’t overfill your bin as this will impact on collection times and create a risk for the collectors.

    • Please take care to place wheelie bins at least 50cm apart and make them as accessible to our trucks as possible to minimise the need for drivers to handle bins.

    You will find all the information you need on how to use your kerbside collection service here:  https://www.qldc.govt.nz/services/rubbish-recycling/rubbish-recycling-collection

    Reducing Your Rubbish and Recycling During Lockdown

    To help reduce the amount of rubbish and recycling going to landfill during the Covid-19 lockdown period think about doing the following;

    • Reduce the amount of packaging you buy wherever possible.

    • Get crafty with recyclables - reusing containers for other purposes around your home including crafts with your kids. YouTube has tons of ideas!

    • Avoid the urge to do a thorough spring clean of your house during the lockdown period. This will only create more rubbish and put unnecessary pressure on our collectors and facilities. If you are conducting essential home DIY or clean outs during the lockdown period, please be mindful about what you are putting in your kerbside bins. If you are able to, hold off placing these items in your red lidded bin.

    • Doing some gardening? Why not try home composting your green waste? Dr Compost has lots of resources to get you started: https://www.wastebusters.co.nz/compost/

    • Love food but hate waste? Check out all the top tips and recipes on the Love Food Hate Waste website to help you plan, store and portion to reduce food waste.

    Commercial Services

    We don't provide commercial rubbish and recycling collection services.  If you have a business or your property is rated as commercial or accommodation, you'll need to organise your own commercial waste provider.  Each commercial provider may have a slightly different way of doing things during this lockdown period so make sure you contact them to discuss any specific requirements.  

    We've provided contact details for a range of local providers here: https://www.qldc.govt.nz/services/rubbish-recycling/commercial-services.

    Events

    Upcoming waste events (e.g. Waste Free Parenting) will either be postponed or delivered online. Further details will be made available online under the event listings and participants will be contacted by the event organisers.

    Fix it / Service Requests

    We are encouraging our community to continue letting us know if you notice a problem that we need to fix.

    During the lockdown period we are still able to respond to essential requests like missed collections and overflowing bins. Non-essential requests, like requests for additional bins or bin repairs, will be responded to via email or phone and placed on hold until the lockdown lifts. 

    All the details on how to submit a request for service can be found here: https://www.qldc.govt.nz/do-it-online/contact-us-fix-it

    Changes to the lockdown

    We'll keep you updated on the available services if the Alert level changes.  

    We’re all in this together, He waka eke noa

    Remember we’re all in this together. Please be considerate and don’t make your waste someone else’s problem by illegally dumping it elsewhere in the district, this includes reuse shops. Your behaviour affects workers who are trying to provide essential services as best they can under the pressures of lockdown.

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Self-isolating

If you have returned home from overseas and are required to self-isolate for 14 days, you can find advice and guidance from the Ministry of Health on their website. Everyone must follow Ministry of Health guidance for self-isolation. You must register with Healthline and self-isolate for 14 days when arriving in New Zealand if you have been in any parts of the world except parts of the Pacific.

If you are feeling stressed or suffering from anxiety regarding the self-isolation/Alert level 4 period, free call or text 1737 for support. This service is available 24 hours a day, 7 days a week. 

Anyone concerned about individuals from overseas not self-isolating should contact Immigration New Zealand on 0508 225 288.

Update for visitors and tourists in New Zealand

As of Saturday 21 March, everyone travelling in New Zealand should consider returning home as soon as possible.  International flights are still operating in and out of New Zealand but you should start organising your trip home as soon as you can. 

Update for those on work and student visas

MBIE has released new information about what to do if you are travelling in NZ, including those on work and student visas: www.mbie.govt.nz/about/news/covid-19-update-for-visitors-and-tourists-in-new-zealand 

Accommodation

The following accommodation providers have shared their details for anyone that requires a self-isolation-friendly place to stay.

  • The Temporary Accommodation Service (TAS) run by the Ministry of Business Innovation and Employment mobilised on 21 March 2020.

    TAS is working with other government agencies to assist in providing temporary accommodation to those required to self-isolate who can’t do so in their own homes, both New Zealand citizens and people visiting New Zealand.

    People that need to register with TAS can contact us on 0508 754 163 where a member of our team will help them with registration, the line is open 24/7. After registering for the service, they will be contacted by a temporary accommodation staff member who will assess their needs and work with them to help find suitable temporary self-isolation accommodation. More information can be found the TAS website, under the COVID-19 section.

    There is a cost for temporary accommodation and we will work with each individual who uses the service about how to meet this cost.

    If you’re a New Zealand citizen or resident on a low income or benefit, you can contact Work and Income to see if you’re eligible for support. www.workandincome.govt.nz.

    If you are a visitor to New Zealand and need assistance to meet the cost of temporary accommodation, we recommend you contact your embassy or consulate for further assistance and advice.

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  • The following have a selection of properties available immediately throughout Queenstown.

    • Air BnB suites
      Tel: 027 278 6368
      Tel: 021 197 4534

    • Arrowtown Holiday Homes
      Tel: 021 289 9388

    • Bachcare
      Tel: 09 366 7000

    • Host My Home
      Tel: 021 772 363

    • Imperium Collection Residences
      Tel: 027 509 1619
      Email: jcavanagh@imperiumcollection.com

    • Lakefront Villas, Queenstown
      Tel: 027 786 1554

    • MajorDomo
      Tel: 03 442 0502

    • Private accommodation near the airport, Frankton
      Tel: 021 487639

    • Professionals Queenstown Holiday Accommodation
      Tel: 03 442 7749

    • Queenstown Luxury Property Management
      Tel: 021 488 557

    • TCM Properties
      Tel: 022 613 2522

    • Wakatipu Heights
      Tel: 027 317 9809

    • Zeva Holdings
      Tel: 021 02211063

    The following have a selection of properties available immediately throughout Wānaka.

    • Lake Hāwea houses
      Tel: 027 322 2170

    • Private accommodation in Wānaka
      Tel: 022 6991889
      Tel: 027 5233090

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    • 24 Red Door BnB, 24 Middleton Road, Frankton, Queenstown
      Tel: 021 343 506

    • Abba Court Motel, 36 Gorge Road, Queenstown
      Tel: 03 442 9280

    • Alexis Motel and Apartments, Queenstown
      Tel: 03 409 0052

    • Amity Queenstown, 7 Melbourne Street, Queenstown
      Tel: 021 948655

    • Arrowtown Country Cottage, Arrowtown
      Tel: 021 661 213

    • ASURE Queenstown Gateway Apartments, 1066 Frankton Road, Frankton
      Tel: 03 442 3599

    • Autoline Motel and Apartments, 4 Dublin Street, Queenstown
      Tel: 03 409 0052

    • Bella Vista Queenstown, 36 Robins Road, Queenstown
      Tel: 03 442 4468

    • Blue Gum Apartment, 46 Gorge Road, Queenstown
      Tel: 0274511161

    • Colonial Village Motel, 136 Frankton Road, Queenstown
      Tel: 03 442 7629

    • Coronet View Accommodation, 30 Huff Street, Queenstown 
      Tel: 03 442 6766

    • Crowne Plaza Queenstown, 93 Beach Street, Queenstown
      Tel: 03 441 0095

    • Garden Court Suites & Apartments, 41 Frankton Road, Queenstown
      Tel: 03 442 9713

    • Hamilton Way Apartment, Arrowtown
      Tel: 021 132 3430

    • Highview Apartments, 66 Thompson Street - Queenstown, 9300
      Tel: 03 450 2142

    • Hilton Queenstown Resort & Spa, Alpine Lakes Road, Kawarau Falls, Queenstown
      Tel: 03 450 9300

    • Manata Lodge, 111A Tucker Beach Road, Lower Shotover, Queenstown
      Tel: 027 579 9582

    • mi-pad Hotel, 4 Henry Street, Queenstown
      Tel: 027 2524 299

    • Mountain Creek Vacation, 21-25 Bowen Street, Queenstown
      Tel: 021 116 2482

    • Novotel Queenstown Lakeside, 2-2 Earl Street, Queenstown
      Tel: 03 442 7750

    • Oaks Queenstown Shores Resort, 323-331 Frankton Road, Queenstown
      Tel: 027 667 7773

    • Peppers Beacon, 34 Lake Esplanade, Queenstown
      Tel: 03 441 0890

    • Qbox Motorhomes, 21-25 Bowen Street, Queenstown
      Tel: 027 3227086

    • Queenstown Village Apartments, 1 Alpine Lakes Drive, Kelvin Heights, Queenstown
      Tel: 027 444 9276

    • Ramada Queenstown Central, 22-24 Frankton Road, Queenstown
      Tel: 03 244 9000

    • Ramada Remarkables Park, Market Street, Frankton, Queenstown
      Tel: 027 353 4383

    • Spinnaker Bay Apartments, 151 Frankton Road, Queenstown
      Tel: 03 442 5050
    • The Glebe, 1 Beetham Street - Queenstown 9300
      Tel: 03 441 0310

    • The Glenorchy Lake House, 13 Mull Street, Glenorchy
      Tel: 03 442 4900

    • The Lofts Apartments
      Tel: 03 409 2600

    • The Rees Hotel, 371-377 Frankton Road, Queenstown
      Tel: 03 450 1100

    • The Shan's Luxury Lodge, 706-714 Lake Hayes - Arrowtown Road, Queenstown 
      Tel: 021 527 807

    • The Whistler Apartments, 15 Gorge Road - Queenstown
      Tel: 03 409 0394

    • Turner Heights Townhouses
      Tel: 0800 804 333 / 03 442-8383

    • Villa Del Lago, 249 Frankton Road, Queentown
      Tel: 027 7491691

    • Wakatipu Heights, Queenstown
      Tel: 027 317 9809

    • Willowbank Country Apartments, 760 Malaghans Road, Arrowtown
      Tel: 027 4516739

    • Wyndham Garden Queenstown
      Tel: 027 353 4383

    • The Whistler Apartments, 15 Gorge Road, Queenstown
      Tel: 03 409 0394

    • 3 Bed Apartment, Queenstown
      Tel: 021 238 9880

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    • Flying Kiwi Backpackers, 1 Russell Street, Wānaka
      Tel: 027 249 9774

    • Glendhu Bay Motor Camp, Wānaka-Mount Aspiring Road, Glendhu Bay, Wānaka
      Tel: 03 443 7243

    • Hidden Hills Haven, Wānaka
      Tel: 021 273 4664

    • Makarora Homestead Motel, Rata Road, Makarora
      Tel: 03 443 1532

    • Makarora Birdsong Cottage, Makarora
      sezzame@hotmail.com 

    • Makarora Country Cafe (camp sites), Makarora
      Tel: 03 443 8207

    • Makarora Hawkesbury Homestay, Makarora
      Tel: 021 921 561

    • Makarora Wild Earth Lodge, Makarora
      Tel: 03 443 4628

    • Makarora Stone Cottage, Makarora
      Tel: 021 395 150

    • Mt Aspiring Holiday Park, Wānaka Top 10 Holiday Park, Wānaka
      Tel: 03 443 7360

    • Oasis Yurt Lodge, Wānaka
      Tel: 03 443 5388

    • Paradise Trust, Glenorchy
      Tel: 03 442 9956

    • Peak Sort Chalet, 36 Hunter Crescent, Wānaka
      Tel: 022 376 0019

    • Te Wānaka Lodge, Brownston Street, Wānaka
      Tel: 0274 642 629

    • Wānaka Bakpaka, 113 Lakeside Road, Wānaka
      Tel: 03 443 7837

    • Wānaka Holiday Accommodation, 37 Hedditch Street, Wānaka

    • Wānaka Holiday Homes, Ardmore Street, Wānaka
      Tel: 03 443 7368

    • Wānaka Kiwi Holiday Park & Motels, Wānaka
      Tel: 03 443 7766

    • Wonderland Lodge, Makarora
      Tel: 03 442 8372

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Frequently asked questions

  • No, people may return home to self-isolate. These travellers may have been exposed to COVID-19 while overseas but are not close contacts of confirmed cases so are lower risk. They may travel home but once they reach home they should remain in self-isolation. If people are arriving international passengers who haven’t been in close contact with a person who has a confirmed case of COVID-19, they can continue their journey home on a domestic flight. Once home they are required to self-isolate for 14 days. Self-isolation means they should avoid situations that could facilitate the transmission of the virus such as social gatherings and events where they come into contact with others; in particular child care/pre-school centres, primary and secondary schools (including staff and students), aged care, health care facilities, prisons, public gatherings.

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  • Yes, people may self-isolate in a fully self-contained camper van but they cannot interact with other campers, for example using shared kitchens or ablution facilities.

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  • Once the person reaches their accommodation, they should remain in self-isolation and avoid any public transport including buses, trains, ferries, domestic flights.

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  • Please visit the MBIE website for information. As of Saturday 21 March, they have released new information about what to do if you are travelling in NZ, including those on work and student visas: www.mbie.govt.nz/about/news/covid-19-update-for-visitors-and-tourists-in-new-zealand 

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Transport

When you arrive in New Zealand, you may need to travel to the destination where you self-isolate. Where possible while travelling, sit in a window seat and if possible, in a row by yourself.  If you are unwell you should seek advice from Healthline before you travel onwards.

While travelling make sure you use hand sanitiser regularly.  If you need to cough or sneeze, cover your mouth or nose, or you can cough and sneeze into your sleeve.

  • You can only use public transport after you arrive in New Zealand for the sole purpose of returning to your home.

    You can’t use public transport, taxis or similar transport methods during your 14 day period aside from the above.

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  • You can use your own transport means (car, bike etc) whenever you wish.

    • Altitude Tours - a fleet of vans available for transport and food collection/delivery
      Tel: 027 424 4969
    • Pure Glenorchy Scenic Lord of the Rings Tours - available for transport and food collection/delivery
      Tel: 03 441 1079
    • Southern Lakes Sightseeing Tourism Ltd
      Tel: 021 076 7049
    • TomTom Productions - a fleet of vans, small trucks and utes available for transport and food collection/delivery
      Tel: 022 430 3114
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Food & Services

Health & wellbeing

Your health and wellbeing is extremely important, and practising good health is critical to maintaining headspace during this time. Remember to eat well, exercise when possible, connect with family and friends over the phone or internet, and drink alcohol in moderation.

Some people may be affected differently to others during lock down. If you’re feeling stressed, anxious, or you’re not coping, please consider using any resources on the link below for advice and guidance on maintaining your mental health and wellbeing.

Head to https://www.qldc.govt.nz/community/emergency-management/community-wellbeing 


Can you help?

Individual offers of support

If you're willing to help volunteer please get in touch with Volunteering Central and register your details via the link below.  We may not need your assistance but we're grateful for all offers.

Click here to register as a volunteer to support the Covid-19 response

Service providers 

If you're a service provider and willing to help those self-isolating from COVID-19 please use the form below to provide your contact details, and let us know what service you're able to help provide.  This can be anything from food and deliveries, to accommodation options and transport alternatives.  Any offers could make an enormous difference to those affected by COVID-19.

Contact details

Your personal name
The name of the service brand or business you work for
The contact number easiest to reach you by
If you prefer being contacted by email
Where are your based?

Social distancing

Social distancing is maintaining at least two metres distance between yourself and anyone who is coughing or sneezing.

Why?

When someone coughs or sneezes they spray small liquid droplets from their nose or mouth which may contain virus. If you are too close, you can breathe in the droplets, including the COVID-19 virus if the person coughing has it.

Resources for download

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