How to use the new service

Here's everything you need to know to use the new rubbish and recycling collection service. 

The essentials: 

Every residential property district-wide will be supplied three bins:

  • A mixed recycling bin
  • A glass recycling bin
  • A refuse bin

The red rubbish bin will be collected every week. 

The blue glass bin and yellow mixed recycling bin will be collected on alternate weeks. 

For more on what goes in the bin, head to  


three bins


Top tips:

  • It is not necessary to remove labels or metal neck rings from glass bottles and jars before putting them in the blue glass bin.  No lids though.  
  • Cold ashes can go into the rubbish but PLEASE make sure they are completely cold.  
  • If you're not sure whether something can be recycled, please put it in the rubbish. 


What's my collection day?  

If you didn't receive a calendar, with your bin delivery, head to our online collection calendar.  Just enter your address and it tells you what you collection day is and what bins should be put out.  You can also sign up for collection reminders delivered straight to your inbox or phone.  

Online collection calendar and reminders 

Wakatipu Collection Calendar (pdf)

Upper Clutha Collection Calendar (pdf)


Putting out your bins

Park your bins up on the footpath or grass verge nearest the road, so that:

  • bins face the road

  • lids are closed flat

  • each bin has space (50cm from other bins, trees, power poles and fixed objects)

Only bins under 70kg get picked up, so keep them in shape

Remember - your bins must be out at the gate by 7am on collection day and brought in on the same day. 


I need help getting my bin to the kerb

For those people in the community that may require assistance there is an on property service available.

This is for those who due to disability, impairment or frailty, have difficulty getting their wheelie bins to the kerbside.

If you would like to be considered for this service please complete the form below and return to or drop it into one of the Council offices.

As part of the application process you will be asked to provide evidence of your situation, and a site visit will be conducted to better understand your needs.

>> Application for an Assisted Collection Service for rubbish and recycling  


I have a long driveway, how do i get my bins to the kerb

If you live up a long drive or private road, you can buy a tow hitch to pull your wheelie bin behind your car at 10km/h.

Google 'wheelie bin tow hitch' for options.



A kerbside organics collection is not currently included in the new service.  However the service has been designed in a way to easily introduce kerbside organics collection in the future.   

In the meantime, we have a well-established home-composting programme to help you turn kitchen and garden waste into a resource.

Read more about our home composting initiatives 

Read more about green waste disposal options 


Safely disposing of hazardous waste 

Don't put hot ashes, lithium batteries or chemicals in the rubbish bin.  They might leak or start a fire.  Hazardous waste is accepted at both our Transfer Stations by prior arrangement only.   Read more here