Rubbish & Recycling

Te Para me te Hakarua

We're on a journey to become a zero waste district.    Here you'll find everything you need to know about how to reduce your waste, use the recycling service and other waste services in the Queenstown Lakes District. 

COVID-19 Update: Solid Waste is an essential service

Find out what’s happening with our Rubbish and Recycling facilities and services during the Covid-19 Alert Level 2:

    • Alert Level 2 starts on Thursday 14 May, 2020.

    • Rubbish and recycling collections will continue as normal, including Assisted Collection Services.

    • The transfer stations will reopen fully including on weekends, however access to these facilities will continue via the online booking system. Areas for diversion of items such as green waste, scrap metal, e-waste and hazardous goods will be accessible during Alert Level 2. To maintain contactless interactions payment is by account or paywave only.

    • During Alert Level 2, glass will continue to be recycled into new glass bottles and jars by our reprocessor, O-I New Zealand, so long as we all keep it free from contamination.

    • Our Materials Recovery Facility (MRF) which sorts our mixed recycling will remain closed for now. Over the lockdown period we have taken the opportunity to complete some essential maintenance and repairs. We are working hard to get this facility open by 1 June. We’ll keep you updated on progress.

    • Kerbside collection trucks will recommence collecting mixed recycling separately from rubbish ahead of the reopening of the Materials Recovery Facility. For the short period until the Materials Recovery Facility (MRF) is reopened, mixed recycling (yellow bin) will temporarily be going to landfill. Once this facility reopens mixed recycling will again be processed for transporting to recycling markets. Please make sure you are only putting the right materials into your yellow lidded bin so that staff can safety sort our recycling. For more information on what goes in the mixed recycling bin visit: https://reminders.saveourstuff.co.nz/s/#inbin

    • The public recycling drop off area at the Frankton Recycling Centre (Materials Recovery Facility) and the onsite reuse shop will remain closed until the Materials Recovery Facility (MRF) reopens.

    • Council run community green waste sites remain closed under Alert Level 2 due to an inability to manage these sites in accordance with the guidelines.

    • Public litter bins will continue to be serviced, with service level requirements being monitored until standard collections are resumed. Please don't dispose of your household waste in these bins.

    • There are strong health and safety measures in place for all workers to follow when collecting and handling all waste. These essential workers will be provided with the appropriate personal protective equipment to ensure their safety. Please do not approach workers while they are engaged in waste handling or collection services.

    Close
    • Waste from these households, such as used tissues and wet wipes, should be placed into a separate bag and either sealed or tied up before putting it into the red lidded rubbish bin.

    • Please do not flush wet wipes of any kind down the toilet, this includes products labelled as ‘flushable’ or ‘biodegradable’.These cause blockages in our waste water network.

    Close
    • The Queenstown and Wanaka Transfer Stations will reopen fully including on weekends, however access to the Transfer Stations will continue via the online booking system.

      • To operate under the best practice guidelines for appropriate social distancing and contact tracing, access to the Transfer Stations will continue to be managed via an online booking system. The booking system has been developed to keep both staff and users of the facilities safe and to ensure the facility does not become overwhelmed.

      • You must have a booking to use our Transfer Station facilities.

      • Bookings for the transfer stations will be available from 8.00am - 4.20pm Monday to Sunday.

      • All interactions must be contactless, so payment is by account or paywave only.

      • If you are a business and do not currently have an account, you can find all information you will need to set one up here: https://www.qldc.govt.nz/services/rubbish-recycling/transfer-stations

    • Areas for diversion of items such as green waste, scrap metal, e-waste and hazardous goods will be accessible during Alert Level 2

    • The public recycling drop off area at the Frankton Recycling Centre (Materials Recovery Facility) and the onsite reuse shop will remain closed until the Materials Recovery Facility (MRF) reopens.

    • Frankton Transfer Station Online Booking Form

    • Wanaka Transfer Station Online Booking Form

    Close
    • To ensure our facilities do not become overwhelmed, it is important that you don’t change your behaviour – put your rubbish and recycling bins out when you normally would and continue to place mixed recycling in the yellow bin, glass in the blue bin, and rubbish in the red bin.

    • During Alert Level 2, glass will continue to be recycled into new glass bottles and jars by our reprocessor, O-I New Zealand, so long as we all keep it free from contamination. Only glass bottles and jars go in the blue bin.

    • Our Materials Recovery Facility (MRF) which sorts our mixed recycling will remain closed for now. Over the lockdown period we have taken the opportunity to complete some essential maintenance and repairs. We are working hard to get this facility open by 1 June. We’ll keep you updated on progress.

    • Kerbside collection trucks will recommence collecting mixed recycling separately from rubbish ahead of the reopening of the Materials Recovery Facility. For the short period until the Materials Recovery Facility (MRF) is reopened, mixed recycling (yellow bin) will temporarily be going to landfill. Once this facility reopens mixed recycling will again be processed for transporting to recycling markets. Please make sure you are only putting the right materials into your yellow lidded bin so that staff can safety sort our recycling. For more information on what goes in the mixed recycling bin visit: https://reminders.saveourstuff.co.nz/s/#inbin

    • While it might be tempting to hang onto recycling for future processing, we ask that you don’t as this will overwhelm our Materials Recovery Facility when it opens again. Please just put out your bins as you normally would.

    • On collection day, make sure to get your bins out by 7am. Park your bins up on the footpath or grass verge nearest the road, so that:

      • Bins face the road

      • Lids are closed flat

      • Each bin has space - 50cm from other bins, trees, power poles and fixed objects.

    • Only bins under 70kg get picked up so keep them in shape and make sure lids are closed flat.

    You will find all the information you need on how to use your kerbside collection service here:  https://www.qldc.govt.nz/services/rubbish-recycling/rubbish-recycling-collection

    Close
  • To help reduce the amount of rubbish and recycling going to landfill during the Covid-19 lockdown period think about doing the following;

    • Reduce the amount of packaging you buy wherever possible. The Rubbish Trip has compiled regional zero waste shopping guides. Check out the Queenstown and Wanaka guides on their website.

    • Get crafty with recyclables - reusing containers for other purposes around your home including crafts with your kids. YouTube has tons of ideas!

    • If you have done a clean out or essential DIY during the lockdown period, please be mindful about what you are putting in your kerbside bins. Only bins under 70kg get picked up so keep them in shape and make sure lids are closed flat.

    • Doing some gardening? Why not try home composting your green waste and cardboard? Dr Compost has lots of resources to get you started on the Wastebusters website and if you have any composting questions connect with him via Facebook, Instagram or drcompost@wastebusters.co.nz.

    • Love food but hate waste? Check out all the top tips and recipes on the Love Food Hate Waste website to help you plan, store and portion to reduce food waste.

    Close
  • We don't provide commercial rubbish and recycling collection services.  If you have a business or your property is rated as commercial or accommodation, you'll need to organise your own commercial waste provider.  Each commercial provider may have a slightly different way of doing things during this lockdown period so make sure you contact them to discuss any specific requirements.  

    We've provided contact details for a range of local providers here: https://www.qldc.govt.nz/services/rubbish-recycling/commercial-services.

    Close
  • Upcoming waste events (e.g. Waste Free Parenting, Dr Compost) will either be postponed or delivered online. Further details will be made available online under the event listings.

    Close
  • We are encouraging our community to continue letting us know if you notice a problem that we need to fix.

    Under Alert Level 2, we are still able to respond to requests for new bins and bin repairs. 

    All the details on how to submit a request for service can be found here: https://www.qldc.govt.nz/do-it-online/contact-us-fix-it

    Close
  • We'll  keep you updated on available services if there are any changes to the alert level.  

    Close
  • Remember we’re all in this together. Please be considerate and don’t make your waste someone else’s problem by illegally dumping it elsewhere in the district, this includes reuse shops. Your behaviour affects workers who are trying to provide essential services as best they can under the pressures of lockdown.

    Close

Stay up-to-date

Sign up to our newsletter Scuttlebutt and stay up-to-date with the latest news, events and information in the Queenstown Lakes District.