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Services
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Services
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Rates & Property
- Setting the Rates
- Revaluation and how it affects rates
- Rates Dates & Payment Options
- Changing your details
- Property Information Search
- Online Rates Payments
- Rates Rebates, Remission & Postponement
- Short-Term Visitor Accommodation
- Queenstown CBD Transport Rate for Queenstown Town Centre Properties
- Wastewater Rates for Cardrona
- Other Information
- Rates FAQs
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Rubbish & Recycling
- How we recycle in the Queenstown Lakes District
- Cut your waste
- Commercial Services
- Rubbish & Recycling Collection
- Recycling Centres
- Transfer Stations
- Solid Waste Assessment
- Waste Minimisation Community Fund
- Waste Minimisation for Businesses
- Zero Waste Events
- Green and food waste
- Construction and demolition waste
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Resource Consents
- Do I need a resource consent?
- Change, extend or surrender a resource consent
- Apply for a resource consent
- Non-compliance & monitoring
- Submitting on a notified resource consent
- Land Developments and Subdivisions
- Need help?
- Current resource consents
- eDocs
- FAQs
- Practice notes and guidance
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Alcohol Licensing
- Alcohol Public Notices
- Find the right alcohol licence and apply
- Alcohol licence fee calculator
- Renew and/or vary your alcohol licence
- Manager's certificates
- Legal requirements for licence holders
- District Licensing Committee decisions
- ARLA annual report
- Alcohol-Free Areas In Public Places
- Have your say on alcohol licence applications
- All alcohol licensing forms
- Gambling Information
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Do It Online
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Do It Online
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Registrations
- Register your Dog
- Register for a transfer or refund of dog registration fee
- Renewal for Hairdressers, Campgrounds, and Offensive Trade Registrations
- Activities in a Public Place - Application Form
- Register as a Homestay
- Register as Residential Visitor Accommodation
- Register for our public notification list
- Register to speak at Public Forum
- Register for Kerbside Collection Services
- No Spray Register
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Community
Community
Ngā Hapori
- Manaaki
- Summerdaze
- Welcoming Communities
- Arts, Culture and Heritage
- Community Connect
- Citizenship Ceremonies
- Community Associations and Groups
- Community Funding
- Community Research
- Community Wellbeing
- Economic Development
- Emergency Management
- Energy Saving Tips
- Event Planning and Venues
- Māori Community
- Managing the risk of wildfire
- Population and Demand
- Tuia Programme
- Venue Hire
- Winterdaze
Tuia Programme
Applications for the Tuia Programme 2025 are now open.
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Recreation
Recreation
Kā mahi a te rēhia
- Queenstown Events Centre
- Wānaka Recreation Centre
- Paetara Aspiring Central
- Swim
- Learn to Swim
- Golf
- Kids' Recreation
- Sport & Rec Venues and Contacts
- Courts and Fields
- Memberships - Join Today
- Join the Sport & Rec Team
- Responsible Camping in the Queenstown Lakes District
- Parks and Walkways
- Lakes and Boating
- Mountain Biking
- Horse Riding
- Splash Café
- Wallis Physiotherapy
- Alpine Physiotherapy
- Physiotherapy
- Playgrounds
- School Holiday Programmes
- Mascot Search
- Provision of health services at Queenstown Events Centre
Arrowtown Memorial Pool
Open now for Summer fun!
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Your Council
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Your Council
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Council Documents
- Long Term Plan (LTP)
- Archived Agendas & Minutes
- Annual Plans
- Annual Reports
- Asset Management Plans
- Awarded Council Contracts
- Bylaws
- Capex Quarterly Update
- Monthly Reports
- National Policy Statement - Urban Development 2020 (NPS-UD)
- Policies
- Pre-election reports
- Queenstown Lakes Spatial Plan
- Reserve Management Plans
- Section 10A Reports
- Small Community Plans
- Strategies and Publications
- Submissions from QLDC
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District Plan
- Operative District Plan
- Proposed District Plan
- ePlans
- National Policy Statement-Urban Development (District Plan Amendments)
- Urban Intensification Variation
- Te Pūtahi Ladies Mile Variation
- Private Plan Change Application - The Hills Resort Zone
- Upper Clutha Landscape Schedules Variation
- Special Zones Review
- District Plan maps
- A Guide to Plan Changes
- Planning Matters - Planning & Development Newsletter
- Services
- Rates & Property
- Rubbish & Recycling
- Building Services
- Resource Consents
- Environmental Health
- Transport and Parking
- Alcohol Licensing
- Animal Control
- Airports
- Environment and Sustainability
- Water Services
- Cemeteries
- Services A - Z
- Summer Services
- CCTV - Public Use
- Permits
Contact the Building Services Team
Whakapā mai
If you would like more details relating to a project, a lot of property and consent information is available on eDocs. Otherwise, please make contact with us for assistance - we are happy to help.
Quick links
eDocs Online Document System
eDocs is QLDC's online file portal giving public access to property and consents records.
To use it for the first time, please register with your email address and a password.
eDocs provides an open and transparent approach to accessing property information. It enables all document records, that have not been marked as confidential, to be publicly accessible. It includes, for example, emails between agents applying for Building Consent and QLDC.
The Building Services team
QLDC Building Services is made up of three teams dedicated to serving and supporting local growth and development. These are:
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Building Control Processing – Team Leader: Hamish Humphries
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Building Control Inspections – Team Leader: Tony Baldwin
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Building Control Support – Team Leader: Nancy Benington
The department is managed by Building Services Manager, Chris English: chris.english@qldc.govt.nz
General enquiries:
The Building Support team will assist you with all general enquiries relating to building consent application updates, fee payments, inspection booking requests, CCC application updates.
Technical enquiries:
The Building Control Officers work with technical enquiries relating to Building Consent decisions, Building Code guidance, RFI requests, building inspection guidance, CCC guidance, COA guidance, exemptions, etc. Technical enquiries are allocated to a Duty Building Control Officer to investigate. They will be in contact when next possible.
Contact us
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For both general or technical enquiries, please email: building@qldc.govt.nz
Specify the relevant:
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Reference number(s),
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Address(es), and
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Your connection to the building work, to speed up reply.
A Building Support team member or the Duty Building Control Officer will respond to your email.
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Always have reference numbers and all relevant documents to hand, to assist with your enquiry.
For Building Consents, requests for inspection bookings, CCC enquiries, etc. you must quote your BC number.
State whether you have a general or technical enquiry.
Office hours are 8.00am - 5.00pm, Monday to Friday.
TEL: 03 450 0369
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The Building Services team has offices in the following locations:
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Level 1, 74 Shotover Street, Queenstown 9348
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47 Ardmore Street, Wānaka 9305
An in-person meeting can be requested with a Building Control Officer during office hours (8.00am - 5.00pm Monday to Friday) at our Queenstown location.
To do this, please request an appointment with the email or telephone numbers above and provide clear details of what you would like to discuss. An appointment with the correct Building Control Officer and the necessary information can then be arranged.
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Requests for building inspection bookings can be made online or on the phone (TEL: 03 450 0369).
Please note: the BC number and full and accurate name of inspection type must be quoted.
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Our Building Services team strives to provide effective customer service in a highly demanding local market environment.
We also strive to provide a safe work environment free from abuse. We do not tolerate any disrespect or inappropriate behaviour towards our staff; whether in person at any location, on the phone, or electronically.
We acknowledge that sometimes things do not work as they should. We apologise if you did not get the high standard of service you expected, so we encourage you to provide feedback/complaint through our Make a Complaint page. This may be feedback relating to queries, concerns and complaints related to consents, processing, inspections and compliance decisions.
All complaints are evaluated as part of our efforts to continually improve our services to the Queenstown Lakes community and its stakeholders.
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