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Smart Water Meters Trial

We are running a smart water meters pilot project in Glenorchy and Luggate townships.

FAQs Contact us

What is the smart water meter project?

The smart water meter project is a trial being run in Glenorchy and Luggate to support more sustainable water use now and into the future. 

For the most part, it is currently not possible to measure water usage across the district at a household level, and where it can be, it is a manual task only completed occasionally. Smart water meters are a way to measure water usage automatically and continuously.

Trialling a smart water meter solution will allow us to measure in almost real time the amount of water used and allow us to find and fix leaks faster, optimising the ongoing management of the network.

If the trial is successful, smart water meters could be rolled out more widely across the district.


Frequently Asked Questions

  • As of April 2022, we have completed the first phase of the pilot project in Glenorchy. This involved contractors installing new water meters to 20 sites in the township and trialling two different types of smart water meter caps.

    We now plan to extend the trial to a further 160 sites in Glenorchy and 270 sites in Luggate.

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  • Property owners will be individually contacted by our contractors in advance of the works.

    • In Glenorchy, installation of the meters will require the contractor to excavate down to the existing water pipes that feed each site. A water meter will be installed and a smart meter cap will then be attached to the meter.

    • In Luggate, contractors will require access to your existing water meter. These water meters are mostly located in the road reserve outside of properties. However, if the meters need to be located within property boundaries, our contractors will contact the property occupier and agree an appropriate time to complete the works.

    We expect each installation of the smart meters to take 30 – 60 minutes and water should only need to be shut off for a maximum of 15 minutes. Once smart meters are installed, our contractors will need to flush the line, which will involve opening a tap on the property (e.g., a garden hose) for a couple of minutes.

    There will be minor disruption as the contractors undertake the install, otherwise you will not experience any other changes or disruption to your water supply service. We will contact you prior to shutting off your water to make sure it’s a good time.

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  • We will be continuously collecting data from the water meters for an initial period - likely up to twelve months.

    Installation of the smart meters will commence in Luggate from April 2022 and Glenorchy from July 2022.

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  • QLDC will be able to measure water usage using a web-based software, helping its operations and maintenance contractor to proactively identify any leaks, reduce water loss, and improve the overall management of the network.

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  • The information collected from our trial does not include your personal information. It tells us about the amount of water consumed and when. We can also compare this to your neighbours’ usage but we do not identify which household you are compared to. Privacy is important to the Queenstown Lakes District Council (QLDC). In the event any data collected from this trial constitutes personal information, QLDC will adhere to our Privacy Policy which sets out how and why QLDC collects and stores personal information, what we will use it for and with whom we can share it.

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  • Yes. Households will also be able to access information about their water consumption using an app, similar to apps which track household electricity usage.

    This enables consumers to understand how much water is being consumed, when it’s consumed and if there are any unusual consumption patterns, for example, excessive usage at night when demand should be close to zero.

    More information about the app will be provided to households as part of the trial.

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  • If the pilot is successful, smart meters could be rolled out more widely across the district. However, any decision to roll out smart water meters across the district will require a wider conversation with the community. The lessons from the trial will provide a basis of these conversations.

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  • QLDC is not currently looking to review how water services are charged.

    The purpose of this pilot is to collect information around typical water usage in our district, to educate those using the water around their usage, identify leaks, and better understand the technology on offer. QLDC can use this information to inform our future consultations on water charges.

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Contact us

If you have any questions or feedback, please contact QLDC Customer Services on 03 441 0499 or email: services@qldc.govt.nz

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