Social media policy

Our social media channels are treated as a place where you can keep up to date with information related to Council services, facilities and what’s happening across the district.

You can also give us feedback on local issues and let us know if you spot anything that needs attention. Please bear in mind that a post on this forum is not an official submission to Council (although all comments are passed on to the relevant department).

Terms & Conditions

Users on our social media channels are welcome to comment and ask questions. We aim to answer any enquiries as soon as possible. Any posts or comments that violate the rules below may be removed:

  • In the interest of maintaining a safe space for everyone, harmful content will be hidden or removed. This includes (but is not limited to) misinformation, swearing, hate speech, threatening, offensive, defamatory or otherwise unlawful content.

  • Any personal attacks on individuals, including Council staff, will not be tolerated. You might not always agree but please respect the opinions of other users.

  • This page may not be used for commercial purposes and any posts promoting commercial operations of any kind will be removed.

  • Spam or unnecessary repetitive posts of any kind will be deleted.

Any users who continually violate these rules may be banned or blocked from accessing our social media channels.


Queenstown Lakes District Council's social media channels must not be used for electioneering purposes. Any post - positive or negative - made by any individual specifically relating to their own - or someone else's - nomination, intention to run for Council or election campaign, will be removed immediately

Contacting us on Social Media

Queenstown Lakes District Council welcomes suggestions, feedback and ideas from everyone in our community, and we endeavour to join the conversation where possible. Please be aware that sometimes we are not able to reply individually to all the messages we receive via our social media channels. 

We generally update and monitor our social media accounts during office hours, Monday to Friday. If you are requesting a service on social media, we suggest you to contact us by phone or email

If you require an immediate response, please call us on 03 441 0499.