Online Rates Payments

Credit card payment information

Online credit card payments are hosted by Windcave and connect directly to our system. This will display your property details and full rates balance for you to review prior to payment. Only Visa or MasterCard payments are accepted.  The system has been set to only allow payment of the full rates balance. 

Processing time

Please allow sufficient time before your instalment due date for processing of your payment. Payments made after 5.00pm New Zealand time will appear in your rates account the following business day. If a payment is made on the due date but after 5.00pm, then a 5% penalty will be incurred.

Processing fees

A service fee of 2.49% per transaction (minimum fee $1.00) is applied by our bank, Bank of New Zealand. Queenstown Lakes District Council does not receive any part of the fee.

Refund enquiries

If you'd like to request a refund, please contact us by email:

rates@qldc.govt.nz

For other payment methods, please check our Dates & Payments page.

If you'd like to pay your rates another way, head to our Dates & Payments page here:

If you're in need of help, please contact the BNZ Helpdesk on 0800 737 774.

They're available Monday to Friday, between 8.00am and 5.00pm.