-
Services
-
expand_more
Back
Services
-
-
expand_more
Back
Rates & Property
- Setting the Rates
- New Wastewater Rates for Cardrona
- Revaluation and how it affects rates
- Rates Dates & Payment Options
- Changing your details
- Property Information Search
- Online Rates Payments
- Rates Rebates, Remission & Postponement
- Short-Term Visitor Accommodation
- Other Information
- Rates FAQs
-
-
expand_more
Back
Rubbish & Recycling
- How we recycle in the Queenstown Lakes District
- Cut your waste
- Commercial Services
- Rubbish & Recycling Collection
- Recycling Centres
- Transfer Stations
- Solid Waste Assessment
- Waste Minimisation Community Fund
- Waste Minimisation for Businesses
- Zero Waste Events
- Other Waste
- A-Z Directory Feedback
-
-
expand_more
Back
Resource Consents
- Application forms and fees
- Current resource consents
- Development contributions
- Duty Planner
- eDocs
- Engineering acceptance
- Exemptions
- FAQs
- Find your zone using GIS
- How to use the District Plan to know the rules
- Land developments and subdivisions
- National Policy Statements and National Environmental Standards
- Notified resource consents
- Practice notes and guidance
- Pre-application meetings
- Resource consent process
-
-
expand_more
Back
Alcohol Licensing
- Alcohol Public Notices
- Find the right alcohol licence and apply
- Rugby World Cup Information
- Alcohol licence fee calculator
- Renew and/or vary your alcohol licence
- Manager's certificates
- Legal requirements for licence holders
- District Licensing Committee decisions
- ARLA annual report
- Alcohol-Free Areas In Public Places
- Have your say on alcohol licence applications
- All alcohol licensing forms
-
-
Do It Online
-
expand_more
Back
Do It Online
-
-
expand_more
Back
Registrations
- Register your Dog
- Register for a transfer or refund of dog registration fee
- Renewal for Hairdressers, Campgrounds, and Offensive Trade Registrations
- Activities in a Public Place - Application Form
- Register as a Homestay
- Register as Residential Visitor Accommodation
- Register for our public notification list
- Register to speak at Public Forum
- Register for Kerbside Collection Services
- No Spray Register
-
Community
Community
Ngā Hapori
- Summerdaze
- Manaaki
- Community Connect
- Welcoming Communities
- Arts, Culture and Heritage
- Citizenship Ceremonies
- Community Associations and Groups
- Community Funding
- Community Research
- Community Wellbeing
- Economic Development
- Emergency Management
- Energy Saving Tips
- Event Planning and Venues
- Māori Community
- Managing the risk of wildfire
- Population and Demand
- Tuia Programme
- Venue Hire
- Winterdaze
Community Funding
The Community Fund 2024-2027 is open for applications until 7 May 2024.
-
Recreation
Recreation
Kā mahi a te rēhia
- Queenstown Events Centre
- Wānaka Recreation Centre
- Paetara Aspiring Central
- Swim
- Learn to Swim
- Golf
- Kids' Recreation
- Sport & Rec Venues and Contacts
- Courts and Fields
- Memberships - Join Today
- Join the Sport & Rec Team
- Responsible Camping in the Queenstown Lakes District
- Parks and Walkways
- Lakes and Boating
- Mountain Biking
- Horse Riding
- Splash Café
- Wallis Physiotherapy
- Alpine Physiotherapy
- Physiotherapy
- Playgrounds
- School Holiday Programmes
- Gym & Group Fitness
Hip Hop Fit
Learn to dance and get fit!
-
Your Council
Your Council
Te Kaunihera ā-rohe
Careers
Check out what positions we are currently recruiting for.
-
expand_more
Back
Your Council
-
-
expand_more
Back
Council Documents
- Ten Year Plan (LTP)
- Agendas & Minutes
- Annual Plans
- Annual Reports
- Asset Management Plans
- Awarded Council Contracts
- Bylaws
- Capex Quarterly Update
- Monthly Reports
- National Policy Statement - Urban Development 2020 (NPS-UD)
- Policies
- Pre-election reports
- Queenstown Lakes Spatial Plan
- Reserve Management Plans
- Section 10A Reports
- Small Community Plans
- Strategies and Publications
- Submissions from QLDC
-
-
expand_more
Back
District Plan
- Operative District Plan
- Proposed District Plan
- ePlans
- National Policy Statement-Urban Development (District Plan Amendments)
- Urban Intensification Variation
- District Plan maps
- A Guide to Plan Changes
- Inclusionary Housing Variation
- Landscape Schedules
- Te Pūtahi Ladies Mile Variation
- Home
- Your Council
- News
- New system makes managing hundreds of ‘fix it’ requests every week heaps better
Monday, 03 October 2022
New system makes managing hundreds of ‘fix it’ requests every week heaps better
Improvements to request management is the first of many changes QLDC is making to TechnologyOne.
Did you know Queenstown Lakes District Council (QLDC) receives an average of 400 requests for service every week?
These range from people calling in potholes, leaky pipes and fallen trees to reports of stray dogs, abandoned cars and rowdy parties.
QLDC Chief Information Officer Ryan Clements said recent investment in a new module to manage them is helping Council staff deliver a better service to the community.
“Requests for service are in many ways the bread and butter of Council business. They certainly keep our customer service team busy directing them to the right department so they can be fixed as quickly as possible.”
“Investing in a new request management module has made the whole process much more efficient. Not much may have changed from the point of view of the person making the request but behind the scenes everything is different.”
He said the creation of a new online dashboard, tailored questions for specific types of request and reducing 415 categories down to less than 200 allows staff to be more responsive and customer-focused.
“The new system is a lot easier to use, both for our customer service staff who receive the initial calls and emails, and also the people who go out and do the work whether that’s other Council staff or our contractors involved with road repairs, three waters infrastructure and so on,” said Mr Clements.
Improvements to request management is the first of many changes QLDC is making to TechnologyOne, its cloud-based system first introduced in 2014 that supports the delivery of many Council functions.
Modules scheduled to be transformed over the next two years include those serving regulatory functions like animal management and resource and building consents as well as the financial module underpinning Council’s day-to-day operations.
“Migrating these to the latest version will help our staff and contractors using them to be more customer focused, efficient, accountable and flexible in terms of where we work. Being out and about talking with customers and completing work using mobile devices is often a much more effective way to deliver Council services,” he said.
“The improvements will maximise our investment in TechnologyOne and enable us to work smarter and faster on behalf of the community.”
ENDS|KUA MUTU.
QLDC media contact: communications@qldc.govt.nz or call 03 441 1802.