Holiday alert: Please note that kerbside collections between 25-27 December and 1-3 January will be pushed out a day (even recyclers need a holiday). For more on Rubbish & Recycling in our district, see our dedicated webpage.

Council offices will close at midday Wednesday 24 December 2025 and reopen 8.00am Monday 5 January 2026. For urgent issues, call us on 03 441 0499 (Queenstown) or 03 443 0024 (Wānaka). For non-urgent issues, please us the Snap Send Solve App. We hope you have a Merry Christmas and a Happy New Year!

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Make an official information request

Ideally, a request for information should be made in writing. However, if you are unable to do so, you can make your request over the phone or in-person at a QLDC office. Please ensure your request includes your name, preferred contact details and specific details of the information you want.

Examples of the types of information you can request under LGOIMA include:

  • Policies and procedures

  • Decisions, including the rationale behind them and the decision-making process

  • Drawings, images, or maps

  • Files or records

Submission options

We encourage you to use the online form (below) when making a request. However, we do accept requests via phone, email, in-person or by post.

Democracy Services
Queenstown Lakes District Council
Private Bag 50072
Queenstown 9348


Online official information request form

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