A boil water is in place for businesses and properties across Queenstown following a number of confirmed local cases of illness caused by the protozoa, cryptosporidium. This affects all properties serviced by the Council’s Queenstown supply including Frankton, Quail Rise and Tucker Beach Rd, Kelvin Heights and Hanley’s Farm. Read more here.

The state of local emergency in Queenstown, originally declared on Friday morning after a severe weather event, has been lifted. However, some restrictions will remain in place to protect public safety as the focus turns to recovery. Full information here.

Contact Us / Fix It

Whakapā mai

Keen to get in touch with us to report an issue in the community? Check out our contact options below.

Quick links

Urgent requests

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Submit a fix it request

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Locate us

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Planning

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Staff Contacts

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Urgent requests

If you'd prefer speaking to one of our team members or you've got a problem that requires urgent attention, we're available 24/7 on the phone.

Queenstown 03 441 0499 Wānaka 03 443 0024

Snap, Send and Solve

If you spot non-urgent issue in the community, you can let us know by using the Snap Send & Solve app. This app is a simple and free way to send QLDC non-urgent ‘Fix It’ requests, meaning the next time you spot a pesky pothole on the road outside your house or a fallen tree blocking a trail, snap it then send it and QLDC will solve it.

You can download the Snap Send Solve app on Google Play and the Apple Store. 

Submit a fix it request

Have you noticed a problem in the community that Council has responsibility for? Let us know and we'll do our best to fix it. These requests for service will be responded to during business hours. Complete the Fix it form below.

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Description of request

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Locate us

Queenstown Office

10 Gorge Road
Queenstown 9300

Open: 8.00am – 5.00pm, Monday to Friday
(except public holidays)
Phone: 03 441 0499

Wānaka Office

47 Ardmore Street
Wānaka 9305

Open: 8.00am – 5.00pm, Monday to Friday
(except public holidays)
Phone: 03 441 0499

General enquiries

NB: Please do not BCC this email address

services@qldc.govt.nz

Mailing address

Queenstown Lakes District Council
Private Bag 50072
Queenstown 9348

Media enquiries

NB: Please do not BCC this email address

communications@qldc.govt.nz

 

Planning & Development Offices

Queenstown Office

74 Shotover Street
Queenstown 9300

Open: 8.00am – 5.00pm, Monday to Friday
(except public holidays)
Phone: 03 441 0499

Wanaka Office

47 Ardmore Street
Wānaka 9305

Open: 8.00am – 5.00pm, Monday to Friday
(except public holidays)
Phone: 03 441 0499

Staff Contacts