Contact Us / Fix It
Whakapā mai
Keen to get in touch with us to report an issue in the community? Check out our contact options below.
Quick links
Snap, Send and Solve
If you spot non-urgent issue in the community, you can let us know by using the Snap Send Solve app. This app is a simple and free way to send QLDC non-urgent ‘Fix It’ requests, meaning the next time you spot a pesky pothole on the road outside your house or a fallen tree blocking a trail, snap it then send it and QLDC will solve it.
You can download the Snap Send Solve app on Google Play and the Apple Store.
Urgent requests
If you need to report an urgent issue, our afterhours service is available 24/7.
Submit a fix it request
Have you noticed a problem in the community that Council has responsibility for? Let us know and we'll do our best to fix it. These requests for service will be responded to during business hours.
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Locate us
Queenstown Office
10 Gorge Road
Queenstown 9300
Open: 8.00am – 5.00pm, Monday to Friday
(except public holidays)
Phone: 03 441 0499
Wānaka Office
47 Ardmore Street
Wānaka 9305
Open: 8.00am – 5.00pm, Monday to Friday
(except public holidays)
Phone: 03 443 0024
General enquiries
NB: Please do not BCC this email address
Mailing address
Queenstown Lakes District Council
Private Bag 50072
Queenstown 9348
Planning & Development Offices
Queenstown Office
74 Shotover Street
Queenstown 9300
Open: 8.00am – 5.00pm, Monday to Friday
(except public holidays)
Phone: 03 441 0499
Wānaka Office
47 Ardmore Street
Wānaka 9305
Open: 8.00am – 5.00pm, Monday to Friday
(except public holidays)
Phone: 03 443 0024