At orange, our offices are open for those who need to visit us in person. We also have a wide range of services available online or via the phone – using these will help reduce the risk and keep each other safe. Check out our COVID-19 response page for more details.

Contact Us / Fix It

Whakapā mai

Locate us Phone us Planning Staff Contacts

Snap, Send and Solve

If you spot an issue in the community you can now raise it with Council using an app on your phone called Snap Send Solve. The app is a simple, free and fast way to send QLDC ‘Fix It’ requests, meaning the next time you spot a pesky water leak on the road outside your house or a fallen tree blocking a trail, snap it then send it and QLDC will solve it. 

You can download the Snap Send Solve app on Google Play and the Apple Store. 

Submit a fix it request

Have you noticed a problem in the community that Council has responsibility for? Let us know and we'll do our best to fix it. These requests for service will be responded to during business hours. Complete the Fix it form below.

When to phone us first: 

Some problems need more urgent attention. Noise complaints, roaming dogs or any other urgent problem should be reported by phone.

Queenstown 03 441 0499 Wānaka 03 443 0024

Fix it

Please select a category - what can we help with?

Contact details

Description of request

Please ensure all files are under 50MB in size.

Locate us

Queenstown Office

10 Gorge Road
Queenstown 9300

Open: 8.00am – 5.00pm, Monday to Friday
(except public holidays)
Phone: 03 441 0499

Wānaka Office

47 Ardmore Street
Wānaka 9305

Open: 8.00am – 5.00pm, Monday to Friday
(except public holidays)
Phone: 03 441 0499

General enquiries

NB: Please do not BCC this email address

services@qldc.govt.nz

Mailing address

Queenstown Lakes District Council
Private Bag 50072
Queenstown 9348

Media enquiries

NB: Please do not BCC this email address

communications@qldc.govt.nz

 

Phone us

If you'd prefer speaking to one of our team members or you've got a problem that requires urgent attention, we're available 24/7 on the phone.

Queenstown 03 441 0499 Wānaka 03 443 0024

Planning & Development Offices

Queenstown Office

10 Gorge Road
Queenstown 9300

Open: 8.00am – 5.00pm, Monday to Friday
(except public holidays)
Phone: 03 441 0499

Wanaka Office

47 Ardmore Street
Wānaka 9305

Open: 8.00am – 5.00pm, Monday to Friday
(except public holidays)
Phone: 03 441 0499

Staff Contacts

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