Snap, Send and Solve
If you spot an issue in the community you can now raise it with Council using an app on your phone called Snap Send Solve. The app is a simple, free and fast way to send QLDC ‘Fix It’ requests, meaning the next time you spot a pesky water leak on the road outside your house or a fallen tree blocking a trail, snap it then send it and QLDC will solve it.
You can download the Snap Send Solve app on Google Play and the Apple Store.
Submit a fix it request
Have you noticed a problem in the community that Council has responsibility for? Let us know and we'll do our best to fix it. These requests for service will be responded to during business hours. Complete the Fix it form below.
When to phone us first:
Some problems need more urgent attention. Noise complaints, roaming dogs or any other urgent problem should be reported by phone.
Fix it
Locate us
Queenstown Office
10 Gorge Road
Queenstown 9300
Open: 8.00am – 5.00pm, Monday to Friday
(except public holidays)
Phone: 03 441 0499
Wānaka Office
47 Ardmore Street
Wānaka 9305
Open: 8.00am – 5.00pm, Monday to Friday
(except public holidays)
Phone: 03 441 0499
General enquiries
NB: Please do not BCC this email address
Mailing address
Queenstown Lakes District Council
Private Bag 50072
Queenstown 9348
Phone us
If you'd prefer speaking to one of our team members or you've got a problem that requires urgent attention, we're available 24/7 on the phone.
Planning & Development Offices
Queenstown Office
10 Gorge Road
Queenstown 9300
Open: 8.00am – 5.00pm, Monday to Friday
(except public holidays)
Phone: 03 441 0499
Wanaka Office
47 Ardmore Street
Wānaka 9305
Open: 8.00am – 5.00pm, Monday to Friday
(except public holidays)
Phone: 03 441 0499
Staff Contacts
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- Mike Theelen
mike.theelen@qldc.govt.nz
- Mike Theelen
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- General Manager, Corporate Services: Meaghan Miller
meaghan.miller@qldc.govt.nz - Governance & Stakeholder Services Manager: Naell Crosby-Roe
naell.crosby-roe@qldc.govt.nz - Chief Information Officer: Ryan Clements
ryan.clements@qldc.govt.nz - People & Capability Director: Meghan Pagey
meghan.pagey@qldc.govt.nz - Strategic Projects Manager: Paul Speedy
paul.speedy@qldc.govt.nz - Strategy & Development Manager: Michelle Morss
michelle.morss@qldc.govt.nz - Economic Development Manager: Peter Harris
peter.harris@qldc.govt.nz
- General Manager, Corporate Services: Meaghan Miller
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- General Manager, Finance, Legal & Regulatory: Stewart Burns
stewart.burns@qldc.govt.nz - Financial Manager: Paddy Cribb
paddy.cribb@qldc.govt.nz
- General Manager, Finance, Legal & Regulatory: Stewart Burns
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- General Manager, Property & Infrastructure: Peter Hansby
peter.hansby@qldc.govt.nz - Chief Engineer: Ulrich Glasner ulrich.glasner@qldc.govt.nz
- Asset Planning Manager: Stephen Batstone stephen.batstone@qldc.govt.nz
- Property Director: Richard Pope richard.pope@qldc.govt.nz
- Policy & Performance Programme Manager: Polly Lambert polly.lambert@qldc.govt.nz
- Programme Director: Gareth Noble gareth.noble@qldc.govt.nz
- Maintenance & Operations Manager: Simon Mason simon.mason@qldc.govt.nz
- Commercial & Procurement Manager: Geoff Mayman geoff.mayman@qldc.govt.nz
- General Manager, Property & Infrastructure: Peter Hansby
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- General Manager, Community Services: Thunes Cloete thunes.cloete@qldc.govt.nz
- Parks Manager: Ken Bailey kenneth.bailey@qldc.govt.nz
- Sport & Recreation Manager: Simon Battrick simon.battrick@qldc.govt.nz
- District Librarian: Sue Gwilliam sue.gwilliam@qldc.govt.nz
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- General Manager, Planning & Development: Tony Avery tony.avery@qldc.govt.nz
- Resource Consent Manager: Fiona Blight fiona.blight@qldc.govt.nz
- Building Services Manager: Chris English chris.english@qldc.govt.nz
- Duty Policy Manager: pdpenquiries@qldc.govt.nz
- Resource Management Engineering, Subdivision & Development Contributions Manager: David Wallace david.wallace@qldc.govt.nz
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- Regulatory Manager: Anthony Hall anthony.hall@qldc.govt.nz