Holiday alert: Please note that kerbside collections between 25-27 December and 1-3 January will be pushed out a day (even recyclers need a holiday). For more on Rubbish & Recycling in our district, see our dedicated webpage.

Council offices will close at midday Wednesday 24 December 2025 and reopen 8.00am Monday 5 January 2026. For urgent issues, call us on 03 441 0499 (Queenstown) or 03 443 0024 (Wānaka). For non-urgent issues, please us the Snap Send Solve App. We hope you have a Merry Christmas and a Happy New Year!

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Privacy requests

When a local government agency holds personal information about an individual (that can be readily retrieved), the individual concerned is entitled to have access to that information. The Privacy Act 1993 governs requests for personal information.

You can make a privacy request for access to, or correction of, information that we hold about you.

To make a request please put this in writing to privacy@qldc.govt.nz. 

Please be aware that all requests will be evaluated and may be subject to withholding or refusal grounds under sections 49, 50, 51, 52, or 53, and conditions may also be placed on the release of information under section 54. 

If you are not happy with the outcome of your request, you can contact the Office of the Privacy Commissioner.

We do not charge for privacy requests.