- Rates & Property
- Building Services
- Resource Consents
- Environmental Health
- Rubbish & Recycling
- Transport and Parking
- Alcohol Licensing
- Animal Control
- Environment and Sustainability
- Water Services
- Services A - Z
- CCTV - Public Use
If you would like more details relating to a project, a lot of property and consent information is available on eDocs. Otherwise, please make contact with us for assistance - we are happy to help.eDocs The Building Services team Contact us Make a complaint
eDocs Online Document System
eDocs is QLDC's online file portal giving public access to property and consents records.
To use it for the first time, please register with your email address and a password.
eDocs provides an open and transparent approach to accessing property information. It enables all document records, that have not been marked as confidential, to be publicly accessible. It includes, for example, emails between agents applying for Building Consent and QLDC.
The Building Services team
QLDC Building Services is made up of three teams dedicated to serving and supporting local growth and development. These are:
Building Control Processing – Team Leader: Hamish Humphries
Building Control Inspections – Team Leader: Robert Aurik
Building Control Support – Team Leader: Nancy Benington
The department is managed by Building Services Manager, Chris English: firstname.lastname@example.org
The Building Support team will assist you with all general enquiries relating to building consent application updates, fee payments, inspection booking requests, CCC application updates.
The Building Control Officers work with technical enquiries relating to Building Consent decisions, Building Code guidance, RFI requests, building inspection guidance, CCC guidance, COA guidance, exemptions, etc. Technical enquiries are allocated to a Duty Building Control Officer to investigate. They will be in contact when next possible.
Always have reference numbers and all relevant documents to hand, to assist with your enquiry.
For Building Consents, requests for inspection bookings, CCC enquiries, etc. you must quote your BC number.
State whether you have a general or technical enquiry.
Office hours are 8.00am - 5.00pm, Monday to Friday.
There are two numbers:Close
The Building Services team has offices in the following locations:
Level 1, 74 Shotover Street, Queenstown 9348
47 Ardmore Street, Wānaka 9305
An in-person meeting can be requested with a Building Control Officer during office hours (8.00am - 5.00pm Monday to Friday) at our Queenstown location.
To do this, please request an appointment with the email or telephone numbers above and provide clear details of what you would like to discuss. An appointment with the correct Building Control Officer and the necessary information can then be arranged.Close
Our Building Services team strives to provide effective customer service in a highly demanding local market environment.
We also strive to provide a safe work environment free from abuse. We do not tolerate any disrespect or inappropriate behaviour towards our staff; whether in person at any location, on the phone, or electronically.
We acknowledge that sometimes things do not work as they should. We apologise if you did not get the high standard of service you expected, so we encourage you to submit feedback using our online feedback form. This may be feedback relating to queries, concerns and complaints related to consents, processing, inspections and compliance decisions.
All complaints are evaluated as part of our efforts to continually improve our services to the Queenstown Lakes community and its stakeholders.Close