Queenstown Lakes will be entering the Orange Light level of the COVID-19 Protection Framework from 11.59pm on 2 December 2021. Learn more about how to stay safe and changes to Council services here.

Complaints and concerns

Ngā amuamu me ngā āwangawanga

Please get in touch if you have any concerns or feedback about our service.   

Our environmental health team also investigate a range of matters relating to public health.   

Types of complaints

Please get in touch if you have concerns about other environmental areas, including: 

  • foreign matter in food (i.e. hair, glass, general food safety etc)

  • concerns about  public swimming facilities

  • complaints relating to the Health Act, i.e. damp flats, housing fitness, odour  etc.  

How to complain

Call our environmental health team on 03 441 0499 (Queenstown) or 03 443 0024 (Wanaka) or complete the online form: 

Feedback / complaints form

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