You may have noticed the road works around our Queenstown office and library located on Gorge Road. Don’t worry, both are still open so pop in and see our friendly team! For information on the road works underway, please visit our Major Projects page.

CURRENT WATER RESTRICTIONS: Arrowtown is in Alert Level 2 (hand-held hosing to a minimum, no sprinklers or contracting takes at any time) and the rest of the district is in Level 1 (hand-held watering to a minimum, and outside watering only between the hours of 12.00am and 6.00am). Find out more: https://www.qldc.govt.nz/wai-wise 

Complaints and concerns

Ngā amuamu me ngā āwangawanga

Please get in touch if you have any concerns or feedback about our service.   

Our environmental health team also investigate a range of matters relating to public health.   

Types of complaints

Please get in touch if you have concerns about other environmental areas, including: 

  • foreign matter in food (i.e. hair, glass, general food safety etc)

  • concerns about  public swimming facilities

  • complaints relating to the Health Act, i.e. damp flats, housing fitness, odour  etc.  

How to complain

Call our environmental health team on 03 441 0499 (Queenstown) or 03 443 0024 (Wanaka) or complete the online form: 

Feedback / complaints form

Stay up-to-date

Sign up to our newsletter Scuttlebutt and stay up-to-date with the latest news, events & information in the Queenstown Lakes District.